RETURN & EXCHANGE POLICY // FILOSIAN

At FILOSIAN, every piece is crafted with precise aesthetic standards and premium fabric quality. We want you to be completely satisfied with your purchase.

1. 7-DAY RETURN & EXCHANGE WINDOW
- We offer a strict 7-day return and exchange policy from the date of delivery.
- If 7 days have passed since your tracking shows 'Delivered', we cannot accept an exchange or return.

2. ELIGIBILITY CRITERIA
To be eligible for an exchange or return:
- The item must be completely unworn, unwashed, and in its original condition.
- All brand tags, dust bags, and original packaging must be intact.
- Items bought during 'Archive Drops' or marked as 'Final Sale' are not eligible.

3. SIZING EXCHANGES
- Sizing issues? We facilitate size exchanges subject to stock availability in our warehouse.
- Contact our support desk with your Order ID and preferred size.

4. DAMAGED / WRONG ITEMS
- If you receive a damaged or incorrect piece, notify us within 48 hours of delivery.
- An unedited, uncut video of the package unboxing is mandatory for processing transit damage or missing product claims.

5. REFUND & STORE CREDIT
- Once your return package reaches our warehouse and passes quality inspection, we will notify you via email.
- Refunds will be processed back to the original payment source or issued within 5-7 working days.

6. HOW TO RAISE A REQUEST
To initiate an exchange or return, write to our official support desk:
Email: support.filosian@gmail.com
(Include: Order Number, Registered Phone Number, and Reason)